Can I ask VA to help with other platforms in other countries?
No, this service is specifically for Amazon US marketplace. Our VA can’t help with other platforms and other counties.
Can VA run PPC Ads for me?
No. Our VA focus their work on basic Amazon operation, like handling return & refund, customer service, listing uploading, shipping plan creation, and so on.
Do I have to have an Amazon Seller Account to use the service?
Yes, please register an Amazon US Seller account to be eligible to use the service
Do I have to be a FBA seller to use the service?
Yes, sorry we don’t take FBM sellers. But if you’re not yet an FBA seller, we’d strongly recommend you to run your Amazon business using FBA only, because the pick and pack fee and the shipping fee is so much cheaper than regular third party logistics, and reduce most of the time dealing with shipping, too!
Can I teach VA to use the softwares I preferred?
Absolutely! If you’re not satisfied with the tools and softwares we use, feel free to teach them the way you like, we’d be happy to learn something new from you as well!
Does your VA help with shipping and logistic as well?
No, they can only help with shipping plan creation and monitor the inventories. But we can recommend you our logistic partners for you to get some discounts.
Does your VA work 24/7?
No, they only work PST 9:00-17:00 (UTC-8) every weekday, but if you have any questions or anything that need help, you can leave messages on Basecamp, we’ll get back to you soon.