Privacy Policy

Introduction

Among the most important assets of BQool is the trust and confidence in our ability to properly handle information. Customers and potential customers expect BQool to maintain their information accurately, protect against manipulation and errors, secure from theft and free from unwarranted disclosure. We protect the data security of our customers and potential customers by complying with the new EU General Data Protection Regulation (GDPR) ,all relevant local laws and our internal Personal Data policy, and ensure compliance by our staffs with strict standards of security and confidentiality.

This Privacy Policy explains how we at BQool collect, use and disclose information relating to you, and the rights you have in relation to these information.“BQool” as used herein means BQool Inc. that acts as the controller and processor of the information relating to you. To the extent the information at issue is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

This Privacy Policy explains how we at BQool collect, use and disclose information relating to you, and the rights you have in relation to these information. “BQool” as used herein means BQool Inc. that acts as the controller and processor of the information relating to you. To the extent the information at issue is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.

Applicability of this Privacy Policy

This Privacy Policy applies to BQool websites (i.e. bqool.com, bigzata.com and other related websites where this Privacy Policy appears)(collectively, the “Site”), creating or using an account on the Site (“Account”), and/or accessing or using any products, services, or other features offered to you when you visit or shop at the Site (“Service”).

This Privacy Policy is not applicable to any third party website, applications, or software that interact with the Service through the Site, or any other third party products, services or businesses. You are advised to check the privacy policies or privacy statements on those websites to understand their policies on the collection, usage, transfer, and disclosure of Personal Data.

You should also refer to BQool’s Terms of Service (see:https://www.bqool.com/terms-of-service/, which governs other aspects of your use of the Site, such as payments, management of your Account, etc.

What Personal Data about you do we process or collect from you?

According to the new EU General Data Protection Regulation (GDPR) Article 4 Paragraph 1, Personal Data may contain any information relating to an identified or identifiable natural person (i) that you voluntarily provide to us (e.g. through the Site), and (ii) that we collect from your visit(s) to your Account and/or your access and use of the Service.

We will collect, process, and store information derived when you shop on the Site , use the Service, or provide to us through any other channel. We may also collect, process, and store personal or non-personal information about you from our affiliated entities, business partners and other independent third parties sources. We may also collect, process, and store information about your computer or other devices used when you visit the Site.

If you make use of any social media features or platforms, either on the Site or on an application we provide, or otherwise through a social media provider, we may collect, process, and store the information you make available and include in your social media profile or account , (such as your name, gender, birthday, email address, address, location etc.). Our access to such information may be limited or blocked based on your privacy settings with the relevant social media provider.

In the context of our business activities and in order to provide you with good service and to improve our services where possible, we may process the following Personal Data about you: your name, email address, phone number, credit card information, and online marketplace account credentials, as well as certain related information such as your company name and website name.

How long will we process and keep your data?

BQool will process your personal data for as long as necessary. This means that we do keep a record of your personal data for as long as it is required or justified by the law or by another legal obligation, or for the period for which this would be necessary for the aforementioned purposes.


Data Retention and Recovery

In handling Personally Identifiable Information ("PII") defined by Amazon, BQool as a developer will retain PII only for the purpose of, and as long as is necessary to fulfill orders (no longer than 30 days after order shipment), or to calculate/remit taxes. If BQool as a developer is required by law to retain archival copies of PII for tax or similar regulatory purposes, this archived Amazon Information must be stored as a "cold" or offline (e.g., not available for immediate or interactive use) backup stored in a physically secure facility, and all archived data on backup media must be encrypted. In the event that PII is lost, BQool as a developer must be able to recover all PII lost (i.e., the data is erased or unavailable for processing due to system crash or ransomware).

Where do we process and use your Personal Data?

Taiwan and the countries where BQool’s affiliates and third party providers and partners locate.

For which purposes do we process your Personal Data?

We process your Personal Data for various purposes as explained below:

  • In order to be able to offer the best possible services for your Account, we must collect and process some Personal Data in relation to your setting up an Account. This also allows us to identify you and get in touch with you directly in relation to your Account, if and when needed.

  • We use your Personal Data to keep our quality service to you, to process , administer , implement and effect the requests or transactions contemplated by the forms available on our website or any other documents you may submit to us from time to time, to maintain and facilitate a long-term relationship with you, to design new or enhance existing services provided by us and to execute any contract we may have with you.

  • We use your Personal Data to respond to your inquiries, to fulfill your requests, and/or to send you administrative information.

  • We use your Personal Data for statistical or actuarial research undertaken by BQool, or our respective regulators.

  • We use your name and contact details for promotional or marketing purposes including sending your promotional materials and conducting direct marketing in relation to our current and potential service.

  • Personal Data will be kept confidential but may be disclosed, where permitted by law and where such disclosure is necessary to maintain our compliance with various applicable regulations, to respond to requests, inquiries, or claims from public and government authorities, including public and government authorities located in or outside your country of residence, or to protect our rights, privacy, safety or property, and/or our entities.

  • We may use your Personal Data for data matching,internal business and administrative purposes.

  • We may use your Personal Data to send you promotional messages, marketing, advertising, and other information that may be of interest to you.

On what legal basis do we process your Personal Data?

We may process your Personal Data based on different legal grounds:

  • The processing may be necessary to comply with our legal obligations as an online service provider.

  • The processing may be necessary for the execution of your contract with us.

  • The processing is necessary for the protection of our legitimate interests, in particular: the economic, commercial and financial interests, business continuity, security and confidentiality of customer information and products and the security of digital and physical infrastructure.

  • In addition to the above, our processing activities may be based on your consent.

How we use your Personal Data

Your Personal Data will be used by BQool in accordance with any applicable terms in BQool’s Terms of Service and as required by applicable law.

BQool uses your Personal Data in furtherance of our legitimate interests in operating our Service, Site and our other business activities. More specifically, BQool uses your Personal Data:

  • To provide, update, maintain and protect our Service, Site and our other business activities. This includes prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at your request.

  • As required by applicable law, legal process or regulation.

  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may need to use your Personal Data to respond.

  • To send emails and other communications. We may send you emails, messages or other types of communications in relation to issues concerning service, technical and other administrative matters. We may also by the same means contact you about changes in our Service and other important Service-related notices, such as security or fraud notices. Also, we may sometimes send emails about our new product features, promotional messages or other news about BQool.

  • For billing, account management and other administrative matters. BQool may need to contact you regarding invoicing, account management and other related purposes, and we use Account data to administer accounts and keep track of billing and payments.

  • To investigate and help prevent security issues and abuse.

Data retention

BQool will retain your Personal Data in accordance with the Terms of Service (see: https://www.bqool.com/terms-of-service/) and as prescribed by applicable laws. BQool may retain your Personal Data for a period as necessary to provide the Service as well as for the purposes explained in this Privacy Policy. This may include keeping your Personal Data after you have deactivated your Account for the period of time needed for BQool to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce the Terms of Service.

How we share and disclose your Personal Data

BQool may share your Personal Data with third parties under the scenarios described below:

  • Third party service providers and partners. We may engage third party companies or individuals as service providers, or we may partner with such third party companies or individuals to process Personal Data and support our Service.

  • Corporate affiliates. BQool may share Personal Data with its corporate affiliates, parents and/or subsidiaries.

  • During a change to BQool’s business. If BQool engages in a merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transactions or proceedings, or steps in contemplation of such activities (e.g. due diligence), some or all Personal Data may be shared or transferred, subject to standard confidentiality arrangements.

  • To comply with laws. If we receive a request for information, we may disclose Personal Data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal proceedings.

  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of BQool or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.

  • With consent. BQool may share Personal Data with third parties when we have consent to do so.

Security

BQool makes its best efforts protecting your Personal Data, as BQool takes security of data very seriously. BQool works hard to protect your Personal Data from any loss, misuse, unauthorized access, alteration, or disclosure. These steps take into account the sensitivity of the Personal Data we collect, process and store, and the current state-of-the-art of information technology.

Age limitations

To the extent prohibited by applicable law, BQool neither encourages nor allow any application or using of Account by anyone younger than 16 years old. If you learn that anyone younger than 16 has provided us with his/her Personal Data, please contact us and we will take steps to delete such information.

Changes to this Privacy Policy

BQool may change this Privacy Policy from time to time, and you will be informed and be given a chance to express your consent or rejection to such change(s) upon your next login to your Account after such change(s) takes place. However, please note that BQool may not be able to continue to provide you with certain part of the Service due to your rejection to the said change(s), the reason of which will be explained in details as the specific cases may be.

International data transfers

In relation to the purposes mentioned in this Privacy Policy, it is likely that your Personal Data is stored in locations that are not your home country, which may have different standards of data protection than your home country. We manage to provide the state-of-the-art security measures appropriate for protecting cross-border transfers as required by law for international data transfers, including information transferred to third parties. In relation to those data transfers from the European Economic Area ("EEA") to the United States and/or other non-EEA jurisdictions, we may rely on the EU Model Clauses to carry out such transfers. We may also need to process your information in order to provide the Service to you, which may include the international transfer of your Personal Data. As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting our Data Protection Officer as detailed below.

Use of Cookies

Cookies allow a web server to identify your computer and web browser, and tailor web pages and/or login information to your preferences. Cookies are small software files stored temporarily or placed on your computer’s hard drive. Cookies help us promptly display the information you need to use the capabilities of the Services and other information which we consider to be of interest of you.

Please noted that BQool may use cookies on various websites we maintain. BQool uses cookies in order to enable the sites or service provider systems to recognize your browser and remember certain information. The purpose for BQool to uses such data is only for website enhancement and optimisation purposes. The Cookies makes the Site to remember You and your preference, and tailor the Site for your needs.The information collected through Cookies (including but not limited to: your IP addresses(and domain names), browser software, types and configurations of your browser, language settings, geo-locations, operating systems, referring website, pages and content viewed , and durations of visit) will be used for compiling aggregate statistics on how our visitors reach and browse the Site to help us better understand how we can improve your experience on it.

Unless you have logged on as a member, such information collected through the cookies does not usually contain the Personal Data, since the information is collected anonymously and you are unable to be identified.

Most web browsers are initially set up to accept cookies. If you do not want to receive cookies, you can disable this function in your browser settings. However, by doing so you may not be able to fully enjoy the benefits of the Site and certain features may not work properly.

Your rights

You have certain rights regarding the personal data we collect about you as provided by the GDPR and Taiwanese Law. You can exercise any of the rights set out below by contacting us as detailed below.

  • You have the right to verify BQool holds any Personal Data about you.

  • You have the right to: (i) access, (ii) correct, (iii) delete, and (iv) obtain a copy of any of your Personal Data that we have on file.

  • You have the right to object to or restrict our processing of your Personal Data. However, please note that BQool may not be able to continue to provide you with certain part of the Service due to your objection and restriction.

  • You have the right to request that we export your Personal Data to a third party in a machine-readable format.

  • You have the right to enquire about BQool’s policies and practice in relation to Personal Data.

  • Requests for access, correction or any other queries relating to your Personal Data should be addressed or emailed to our Data Protection Officer.

Mr./Mrs./Miss

Address:

Email address:_______________________

Please note the above request may be chargeable by us and We have the right to change the costs which are directly related to and necessary for the processing of any personal data access request.

Contacting BQool

Your privacy is important to us. Please feel free to contact BQool if you have any questions about this Privacy Policy or BQool’s practices, or if you are seeking to exercise any of your rights mentioned above. You may contact us at support@bqool.comYou may also find other ways to contact us at the following webpage:https://www.bqool.com/contact-us/#contact