The Friendly Swede’s customer service can now complete their tasks as efficiently as possible, enabling them to conveniently email, track & monitor reviews, as well as manage their entire team in a single location, while freeing up time to develop new customer service strategies to serve their clients better. BQool’s BigCentral has proven to deliver results for private label sellers.
Email automation demonstrated its effectiveness in improving the number of product reviews and increasing brand recognition. With the scheduled delivery, customizable templates, and multilingual functionality, The Friendly Swede was able to accomplish a 23% request review email open rate. An improvement compared to the industry average. And by learning from their past email successes through A/B testing, it is easy to see this value continues to increase in the near future.
"Anything that can be automated and saves time - increases profitability and improves processes and workflows. A win!"
Review tracking has also earned praise from the speed to identify critical issues through the 1-hour review tracking, review change monitoring, and the overall improvement of workflow efficiencies, which aligns with their core values and, in turn, allows for a superior product and customer experience. An additional benefit gained was the increase in profit margin through cost/time savings.
"We are able to reach the customers who need us much more quickly, increasing the chances to resolve the situation and keep a great reputation. What used to take multiple employees and many hours to complete with manual research, now takes us 15 minutes for the same information. WIN!" explains Maureen.
And while BigCentral played a positive role, BQool’s customer service facilitated the acceleration of their success.
"I have always been very impressed by the team of customer service agents with BQool. They are very eager to help and quick to provide solutions when we have questions or concerns."
And when asked whether they would recommend BQool to their peers, Maureen ecstatically says: "Yes, 100%!"