BQool BigCRM

All Buyer Messages in One Place

Centralizing all customer queries from multiple seller accounts into one Amazon help desk platform allows you to streamline customer service operation, so you can respond to all your customer inquiries efficiently without the hassle of logging into separate seller accounts. Making customer service efficient has never been so easy!

An Amazon Help Desk with Email Automation

Stand out from your competitors with the help of our innovative Amazon help desk solution, BigCRM, which allows you to simplify Amazon customer service and improve buyer’s shopping experience. Additionally, it can automate feedback and review request emails to happy customers to increase your odds of getting positive reviews and feedback. Enhancing your brand reputation starts with BigCRM.

Reduce Response Time with Autoresponder

Research from Amazon reveals that a response to a buyer’s order question within 24 hours is 50% less likely to result in negative feedback. Our Amazon help desk solution can assign an appropriate auto-reply message to solve a buyer’s question. Providing a responsive customer service is key in your success to meet customer expectation even after your business hours.

Personalized Customer Service Templates

BigCRM's Amazon help desk provides a variety of proven email templates that are tailored to various customer service scenarios. You can also create your own email templates to customize your content. All customer service email templates can be translated into multiple languages automatically, allowing you to scale your Amazon business globally without the need for multilingual agents.

360-Degree Views of Your Customers

You can get a powerful overview of the buyer’s relation to your business with BigCRM. Acquiring critical information such as contact detail, order record, refund history and feedback history can help you identify your customer’s need quickly and ensure the provision of quality service.

No More Review Request Email to Unhappy Buyers

Ask for feedback and review at the right time! Never request a review or feedback from a buyer whose product or order issues have not been solved. To avoid receiving negative reviews and feedback from unhappy customers, BigCRM can stop requesting feedback and review from buyers who have contacted you for support. However, you can still ask for feedback or review from customers after their issues have been resolved.

Get Reviews from Opt-Out Buyers

Amazon buyers can opt-out of non-critical emails sent from Amazon sellers. It dramatically reduces your chance of getting feedback and review. However, buyers cannot opt-out of seller messages if they are critical to completing their orders. Therefore, you can ask your customers for reviews after solving their issues to increase feedback and reviews.

Customize Roles and Permissions

Set the specific group of agents and security permissions to control what they can view and do on BigCRM Amazon help desk.

Improve Team Synergy

Customizable rules make it easy to assign tickets to the agents. BigCRM also allows agents to collaborate with each other and share information by leaving note on any issue.

Track the Performance

Total insight of support productivity, customer experience and agent workload to measure and optimize the team performance.

AI-Powered Solutions

Automatically assign optimal email subjects and best delivery time for each email campaign to help you get more feedback and reviews.

Customize your Campaigns

The built-in HTML editor enables users to create more attractive and personalized email campaigns. Users can insert images, hyperlinks and can also make amendments to the email's design to effectively reach and engage with their buyers.

VAT Invoice Generator

Automatically generate VAT invoices for your EU customers.

Get More Amazon Feedback and Reviews with BQool BigCRM!

The smart Amazon help desk solution helps you provide faster and better support for your customers

BigCRM FAQ